Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. With our self-guided tour process, we are confident you'll love visiting our community! Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 7 to 12 months, with different pricing options for each term.

Will my security deposit transfer if I move to a new apartment? Expand FAQ Close FAQ

Yes, the security deposit does transfer over if you stay within our community; however, if you transfer to a new Cottonwood community, it does not.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

Because Florida has two options, please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What schools is The Marq Highland Park zoned for? Expand FAQ Close FAQ

The Marq Highland Park is zoned for Deer Park Elementary, Farnell Middle School and Sickles High School.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, our studios include a stack-able washer/dryer; and our 1, 2, and 3 bedroom floor plans include a full-size side-by-side washer and dryer.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent.  All residents pay for electric which is setup by you and placed in your name.  Water and sewer are billed by our third party billing company – 1st of month.  In addition, our community does offer valet trash, which is $30 per month and pest control that is $1.50 per month.

How do I setup electricity? Expand FAQ Close FAQ

Once you apply and receive approval, you will contact TECO at (813) 223-0800. Provide them with your lease start date and address.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Our cable and internet provider are Frontier and they can be reached at (727) 410-7207.

Our Policies

What is your pet policy? Expand FAQ Close FAQ

We welcome up to two furry friends. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Doberman Pinchers, Rottweilers, Chow-Chows, Mastiffs, Pit Bulls, Bull Terriers, Staffordshire Bull Terriers, American Staffordshire Terriers and any dog-wolf mix and any hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at, inquire for more details.

What is the parking policy at The Marq Highland Park?  Expand FAQ Close FAQ

Parking is first come first serve. There are parking lots in front of and behind buildings in order to provide ample parking to our residents and their guests. Parking permits are not required, and we do not offer reserved spaces. 

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

Select units will have either direct access or indirect access to a garage and can be found in our one, two, or three bedroom apartments.

Do all of your apartments include screened patios? If not, can they be screened? Expand FAQ Close FAQ

No, our patios are not screened, and in order for the buildings to remain uniform, screening of patios is not permitted.

Do you have storage units available? Expand FAQ Close FAQ

Yes, there are storage units located in most buildings. The monthly storage rental fee is $50 per month.

How do I receive packages? Expand FAQ Close FAQ

Packages can be sent through any courier and delivered to our leasing office. Please schedule with your courier for specific pick-up times.

How do I send packages? Expand FAQ Close FAQ

With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you! Click here to learn more.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive access to the game room until 10:00 pm, the pool area from dawn until dusk, and 24-hour access to the gym, yoga studio, and business center.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you. You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.