Frequently Asked Questions

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    The Marq |  Future Residents |  Current Residents |  Cottonwood Residential Communities  

    The Marq

    What is your pet policy?
    We welcome up to two furry friends. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Please ask about restricted breeds. 

    Do all of your apartments include washer and dryer?
    Yes, our studios include a stack-able washer/dryer; and our 1, 2, and 3 bedroom floor plans include a full-size side-by-side washer and dryer.

    Do all of your apartments include screened patios? If not, can they be screened?
    No, our patios are not screened, and in order for the buildings to remain uniform, screening of patios is not permitted. 

    Do you have garages?
    Select units will have either direct access or indirect access to a garage and can be found in our one, two, or three bedroom apartments. 

    Do you have storage units available?
    Yes, there are storage units located in most buildings. The monthly storage rental fee is $50 per month.  

    What is the parking policy at The Marq Highland Park? 
    Parking is first come first serve. There are parking lots in front of and behind buildings in order to provide ample parking to our residents and their guests. Parking permits are not required, and we do not offer reserved spaces. 

    What is included in the rent price?
    The price shown on our website just includes your rent.  All residents pay for electric which is setup by you and placed in your name.  Water and sewer are billed by our third party billing company – 1st of month.  In addition, our community does offer valet trash, which is $27 per month and pest control that is $1.50 per month.

    How do I setup electricity?
    Once you apply and receive approval, you will contact TECO at (813) 223-0800. Provide them with your lease start date and address.

    Who is the provider for internet and cable in this area?
    Our cable and internet provider are Frontier and they can be reached at (727) 410-7207.

    What are the lease terms that are offered? 
    We offer lease terms from 7 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive access to the game room until 10:00 pm, the pool area from dawn until dusk, and 24-hour access to the gym, yoga studio, and business center. 

    What schools is The Marq Highland Park zoned for?
    The Marq Highland Park is zoned for Deer Park Elementary, Farnell Middle School and Sickles High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you.  From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. With our self-guided tour process, we are confident you'll love visiting our community! Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see! 

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection up to 100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you. You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.

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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and delivered to our leasing office.  

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    Because Florida has two options, please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    Will my security deposit transfer if I move to a new apartment?
    Yes, the security deposit does transfer over if you stay within our community; however, if you transfer to a new Cottonwood community, it does not.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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